SBS Transit reminds commuters: We deployed free shuttle bus services ‘out of goodwill’
Posted by temasektimes on August 18, 2012
Despite inconveniencing many commuters with yet another screw-up causing trains along the Northeast Line to be delayed for more than 30 minutes, SBS Transit remained unrepentant and lavished generous self-praise on its ‘goodwill’ in offering free shuttle buses in the evening.
SBS Transit has come under heavy fire from commuters for mis-reporting on the delay initially as ’15 minutes’ only which turned out eventually to be much longer than that.
Speaking to queries from the media, SBS Transit’s vice president of corporate communications, Tammy Tan, said:
“I think we could have communicated better definitely and we will learn from that. The 15 minutes was an average delay expected but we could have given a better gauge and we will certainly do it better next time round. We do apologise for that.”
Many commuters have also criticized SBS Transit for not deploying free bus services in the morning causing many to turn up late for work and school.
However, SBS Transit reminds them that it is not oblige to activate the free shuttle bus services as there is ‘actually’ a train service running at that time.
“….because of goodwill, SBS Transit decided to deploy free bus shuttles during the evening peak hour to make sure that commuters are inconvenienced unduly,” Tammy Tan said nonchalantly, insinuating that commuters should be ‘grateful’ to SBS Transit instead.
In the meantime, the Transport Minister Lui Tuck Yew is nowhere to be heard, seen or found as another ‘major’ train breakdown hit Singapore’s ‘First World’ railway system which has become a laughing stock to the world.