SMU poll: Singaporeans are less satisfied with public transport service
Posted by temasektimes on September 4, 2012
According to a survey conducted by the Singapore Management University’s Institute of Service Excellence (ISES) between April and June 2012, Singaporeans are less satisfied with the public transport service compared to a year ago
The study showed that commuters had significantly lower perceptions of quality in public buses and the MRT system.
Public satisfaction in MRT service drop by nearly 9 percent to 62 points while public bus service fell by seven person to 61.6 points.
Speaking to queries from the media, ISES Academic Director Marcus Lee said the scores are far from the national average for satisfaction levels, which is close to 70:
“Our satisfaction ratings are on a 0 to 100 scale. To give you some context, a company known for very good service like a very good hotel will score in the 80s. The MRT system and buses are scoring in the low 60s. The national average is close to 70, so we are very far from the average satisfaction level in Singapore.”
There is no immediate comment from the Transport Minister Lui Tuck Yew on the latest findings.